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Bad Homburg, Germany | Client Service

Client Service Professional (m/f/d)

POSITION DESCRIPTION

We are looking for a Client Service Professional to work in our Client Service Team in our Bad Homburg office. This Client Service Professional will be responsible for supporting the global Client Service function with the following responsibilities:

RESPONSIBILITIES

  • Liaise with an international client base (institutional investors and high net worth individuals) across various time zones, including US time zones
  • Independent receipt, processing, and clarification of all client inquiries
  • Ensure the highest level of service when processing incoming customer inquiries in terms of quality and timing to warrant customer satisfaction
  • Collaborate with all departments of HQ Capital: Finance & Accounting, Reporting, Legal & Compliance, Investor Relations, Solutions, and Investments
  • Collaborate with third party marketers and service providers such as Administrators, Legal Counsels, Tax Advisors, Accounting firms, Banks, etc.
  • Actively assist with the onboarding and ongoing communications with investors who participate in funds established in Luxembourg, the U.S., Cayman Islands, and Germany
  • Facilitate the AML/KYC review of investors by the various fund administrators
  • Work closely with Investor Relations to ensure ‘client acquisition’ and ‘after sale service’
  • Meticulous input, organization, and maintenance of investor data in various client management systems, i.e. Dynamics/CRM, Investran, and Sungard DX
  • Provide ad-hoc support to Client Service team and other groups on special projects
  • Help improve existing business processes & workflows

QUALIFICATIONS

  • Bachelor’s Degree or equivalent
  • 5 - 7 years experience in a Client Service role in the Fund industry
  • Fluent in German and English (written and spoken communication)
  • Experience with client management system or equivalent
  • Proficiency in Microsoft Office applications (i.e., Word, PowerPoint, Excel, Outlook)
  • Service- and solutions-oriented approach to tasks and outcomes
  • Must have the ability to work independently with minimal oversight in fast paced environment with multiple stakeholders
  • Outstanding communication and organizational skills, attention to detail and time-management
  • Must have a proactive, efficient, responsible, diligent, and reliable work ethic
  • Prior experience in Private Equity or Finance, preferred
  • Familiarity with Luxembourg fund administration, preferred
  • Familiarity with Dynamics (CRM), Sungard DX (aka FIS Data Exchange) and Investran, preferred

OUR OFFER:

  • Opportunity to take on responsibility from day one
  • International working environment
  • Open communication, flat hierarchies and short information channels
  • Competitive remuneration
  • Hybrid working policy
  • Attractive workplace on the HQ Campus in Bad Homburg with staff restaurant
  • Free beverages and snacks
  • Company pension scheme
  • Bicycle scheme via "Jobrad"
  • Regular staff events

If you are interested in working in a growing, dynamic and well established team operating as part of a global organization, we would like to hear from you. Please forward your application, preferably by e-mail, to the following address, stating the earliest date that you could start:

HQ Capital
Human Resources
Jobs@hqcapital.com

Contact
Human Ressources

Jobs@hqcapital.com
Please state in the header of your email the position you are applying for. Please note: Applicants must be fluent in English as a minimum requirement, and must also be fluent in German if located in Germany. In addition, all applicants must be able to work from one of our offices located in Bad Homburg, New York, Singapore or Hong Kong.